GCASH users are expressing outrage after experiencing missing funds and unauthorized transactions from their e-wallets.
The company has promised to return the missing money, but users are questioning whether a security breach occurred.
Over the weekend, GCash users reported losing money from their accounts and experiencing unauthorized transactions from unknown sources.
This has sparked anger and frustration, especially among those who rely on GCash for emergencies and daily expenses.
GCash attributed the incident to an ongoing system reconciliation process, but did not disclose the number of affected users.
The Department of Information and Communications Technology (DICT) is investigating the incident to determine if a hacking or cybersecurity breach occurred.
While GCash has assured users that their accounts are safe and security is a top priority, this is not the first time such incidents have happened. Users are demanding answers and a permanent solution to the recurring problem.
Experts and users alike are calling for GCash to invest heavily in improving security measures and technology to protect the money entrusted to them by hundreds of thousands of users across the country and globally.
