AS part of Oplan Biyaheng Ayos: Pasko 2023, the Department of Transportation (DOTr) Maritime Sector reminds sea passengers of their rights in cases of cancelled, delayed, or uncompleted voyages.
This is as indicated in the Maritime Industry Authority (MARINA) Circular 2018-07, through an information dissemination drive across Philippine ports and passenger vessels.
Under the campaign, the DOTr Maritime Sector emphasizes that sea passengers of a canceled or delayed voyage have the right to information and the right to refund or revalidate their tickets.
If sea passengers choose to revalidate their tickets, they may also avail of the right to amenities, such as snacks or meals and free accommodation, if deemed necessary, while waiting for their rescheduled trip.
The DOTr Maritime Sector also clarifies that the right to compensation of sea passengers for a cancelled or delayed voyage applies only if the free accommodation is not practicable for the shipping operator.
Meanwhile, sea passengers of an uncompleted voyage have the right to information, right to amenities, right to compensation, as well as the right to be transported to their destination.
Please read the attached infographic for more information.
