PRESIDENT Ferdinand ‘Bongbong’ Marcos, Jr has ordered an investigation into PrimeWater, a water utility company owned by the Villar family, following numerous complaints regarding allegedly poor service and exorbitant water bills, according to Palace Press Officer Claire Castro.
The directive comes in response to a growing public outcry over the company’s performance in several areas it serves, with residents reporting inconsistent water supply, inadequate pressure, and significantly inflated billing amounts.
The investigation is expected to thoroughly examine PrimeWater’s operations, billing practices, and overall compliance with regulatory standards.
Castro stated that the President is committed to ensuring that all utility companies provide efficient and fair services to their consumers.
The investigation, she added, will determine whether PrimeWater has met its obligations to its customers and whether any violations of existing regulations have occurred.
The probe will likely involve multiple government agencies, including those responsible for regulating water utilities and consumer protection. The findings of the investigation will be made public, and appropriate actions will be taken based on the results.
The order to investigate PrimeWater marks a significant step in addressing public concerns about the company’s performance.
It underscores the administration’s commitment to accountability and consumer protection within the utilities sector. The investigation is expected to provide a comprehensive assessment of PrimeWater’s operations and serve as a deterrent against similar issues arising from other utility providers.
The timeline for the completion of the investigation has not yet been announced, but the Palace has assured the public that a thorough and impartial review will be conducted.
